Refund Policy

Agora offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to every Premium plan we sell: monthly, 3-month, 6-month and yearly.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Agora orders. To request a refund, visit paddle.net and enter the email address you used at checkout, or contact Agora support and we will help you get it sorted.

Once approved, the refund is returned to your original payment method. Your bank or card issuer usually takes a few business days to show it.

Monthly and yearly Premium plans renew automatically until you cancel. You can cancel at any time from the "Manage subscription" option in your account menu, or through paddle.net. After cancelling, you keep Premium access until the end of the period you have already paid for. The 3-month and 6-month passes are single payments and do not renew, so there is nothing to cancel.

Monthly and yearly plans start with a 7-day free trial that requires a payment method up front. Nothing is charged during the trial. If you cancel before the trial ends you are never billed; otherwise billing begins automatically when the trial ends.

Beyond the 30-day window we are still happy to hear from you. Contact us and we will review the situation — for example a duplicate charge, a billing error, or a technical problem that stopped you using Agora — and work with Paddle to put it right.